At SITR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be returned if:

• The request is raised within 7 days of delivery.
• The product is unused, unwashed, and undamaged.
• Original tags and packaging are intact.
• The item received is defective, damaged, or incorrect.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to customer misuse.
• Products returned without original tags or packaging.
• Customized or special-edition items.
• Items showing signs of wear, washing, or alteration.

Return Process

To initiate a return:

1. Email us at supportsitr@gmail.com.
2. Include your order number and reason for return.
3. Our team will review the request and provide further instructions.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs of the item and packaging.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.

Contact Us

Email: supportsitr@gmail.com

Phone: +91 95692 63827